Exchanges and Returns
The customer must request the exchange/return of the order via email info@vielastore.com indicating the item(s) he/she wants to return/exchange, as well as the order number. Transport costs for exchanges/returns are always the responsibility of the customer.
EXCHANGE
1. Exchanges are made within 14 days, provided that the article is properly accompanied by the invoice, does not show signs of use and is packed in the original packaging.
2. The exchange of an item can be made at one of the VIELA STORE stores (Guimarães, Porto or Arrábida Shopping) or through a carrier.
2.1. In case of exchange by carrier, the brand sends the new order and collects the one you have. When the courier receives the new order, he will be waiting to receive the item he has with him, so it will be exchange for exchange.
The order must come in the same closed packaging. You do not need to write anything on the packaging.
RETURN (RIGHT OF RESOLUTION)
1. The User, in the case of being a consumer, may exercise the right of withdrawal without being required any compensation, within a period of 14 (fourteen) counting from the day on which the consumer acquires physical possession of the good.
2. According to Decree-Law n.º 24/2014, of February 14, in exchanges/returns carried out in the online store, the customer has 14 (fourteen) days, after receiving the order at the address chosen by the customer, for the be able to perform.
2.1. If you choose to pick up your order at the physical store, the 14 days start counting from the day you receive the notification that your order is ready for collection at the store.
3. To exercise this right, the user must send an email to info@vielastore.com. The order must be sent to Rua Abade de Tagilde n14 4810-290 Guimarães and, within the same package, contain the order receipt with the data for the return of the value.
The consumer must within 14 (fourteen) days counting from the date of communication of the resolution return the goods to Viela in the proper conditions of use.
Returns are not made in stores.
4. The return of the amount is processed within 14 days after receiving the item or in a voucher, which is valid for 90 days.
For a successful exchange/return, the item must be delivered in its perfect condition (without having been used, washed or odorous), in the same way as it was sold and accompanied by the respective invoice and labels.
No exchanges/returns are made for items that have been altered, washed, used, or otherwise damaged by misuse.
No exchanges/returns are made for bikinis and tracksuits. bath.
In cases of defect or non-compliance of the products ordered, VIELA is responsible for collecting the item(s) from an address chosen by the user. Please note, collections are only accepted from the original shipping country of the respective order.
Please note, these conditions are valid for returns and exchanges in Portugal. Please contact us at info@vielastore.com for information about returns and exchanges outside Portugal.
In-store collections are only covered by the satisfaction or return policy at the time of picking up the order.